Terms & Conditions

By placing an order you accept the following General Terms and Conditions of Fred N' Mates (hereinafter Fred N' Mates) 

 

1. EXCHANGE AND THE RIGHT TO WITHDRAWAL

Within 30 days, you may return all items purchased in the Fred N` Mates Online Shop without stating any reasons to the following address:

Fred N' Mates

c/o myWarehouse Ltd

Unit 28, Heathfield, Stacey Bushes,

Milton Keynes MK12 6HP

United Kingdom

Please also note that items must be returned in a condition appropriate for having been checked normally by customers - more or less the same as if you had tried the items on in a store - and that they must still have the original tags on them. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We reserve the right to demand compensation for items returned in poor condition due to additional usage. The costs of return will borne by customer. Please follow the legal instructions of withdrawal according to Item 8 below.

 

2. DELIVERY/SHIPPING COSTS

Fred N' Mates offers WORLDWIDE SHIPPING on all its products.

Items will be dispatched within 24 hours of the order (Monday-Friday), subject to stock availability. Once your order has been dispatched, you will receive a confirmation email to let you know it is on the way.

All deliveries will require a signature upon arrival – please bare this is mind, and provide a delivery address that will have someone present to sign for your items.

UK orders are shipped by Royal Mail 1st Class or Royal Mail Signed For 1st Class and all international orders are shipped by DPD, DHL, UPS or similar.

UK SHIPPING

Royal Mail 2nd Class 

FREE

Royal Mail 1st Class signed For

£5.70

Your order will be delivered in 1-2 working days ( Monday-Friday) upon receipt of a complete and correct order. 

Europe - Zone 1

£6.00

Europe - Zone 2

£9.00

Your order will should be there in 3-5 working days however, it can take up to 7 days depending on your location upon receipt of a complete and correct order. Europe shipping is free on orders above the value of €40.00  

Zone World

£12.00

Zone ROW

£15.00

Your order will should be there in 5-7 working days however, it can take up to 14 days depending on your location upon receipt of a complete and correct order. Worldwide shipping is free on orders above the value of $50.00

 

Customs & Import Duties outside Europe

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Fred N' Mates ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

 

3. PRICES AND PAYMENT METHODS

All prices indicated in the Fred N' Mates Online Shop include the currently valid United Kingdom VAT. You can choose whether you wish to pay the merchandise by Mastercard, Visa Card, American Express, PayPal or Stripe. In the event of default in payment, the customer undertakes to compensate for all costs incurred due to adequate measures taken for collecting outstanding debts, e.g. legal process costs, default interests at an amount permitted by law, expenses, costs for debt collection (e.g. costs for a licensed collection agency and a hired lawyer) as well as handling charges.

 

4. ACCEPTANCE OF ORDERS

The Fred N' Mates online shop is free to refuse online orders. It is at the Fred N' Mates online shop's sole discretion whether it accepts an order. The Fred N' Mates online shop shall notify the order immediately if an online order from Fred N` Mates cannot be completed. The Fred N' Mates online shop only accept any orders from customers if you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site. An order confirmation does not yet constitute a binding sales contract. The sales contract only takes effect after delivery of the goods. The following steps are required to submit your binding order using the online shopping bag system: Please place the selected item(s) in the virtual shopping bag by clicking the "Shopping cart" button. You can open the shopping cart and make changes at any time by clicking on the identical button. Once you have placed the desired item in the shopping bag, click the "Checkout" button, which first directs you to a page with the buttons "Log in", "Register now" or "Continue without registration". After selecting a button, you can enter your personal data or reach the log-in area, provided you have already registered with us. On the following pages you select (1) your billing and delivery address, the delivery method and accept our Terms & Conditions, and (2) select the payment method before reaching the (3) check and place order page. Here you can check your order data one more time and change or adapt the order by clicking the "change" button if necessary. You can also cancel the order, for example by closing your browser. The order process is completed only after pressing the "Buy now" button. Unless otherwise expressly stated in the item description, all items are delivered without any of the accessories that may be pictured.

 

5. TRANSPORT DAMAGE

The customer shall notify the respective delivery company immediately, regardless of his/her warranty rights, if items are delivered with obvious damage to the packaging or the contents. The customer shall refuse acceptance and contact the Fred N' Mates online shop by email, so that the Fred N' Mates online shop can maintain any rights against the dispatcher.

 

6. STORAGE OF THE CONTRACT TEXT

The contract text is not saved by Fred N' Mates and cannot be accessed after completing the order process. You can, however, print out the order data immediately after submitting it.

 

7. RESERVATION OF TITLE

The goods delivered remain the property of Fred N' Mates until they have been paid in full.

 

8. LEGAL INSTRUCTIONS ON WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of partial deliveries, the last of the goods. To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. by e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory. Address the withdrawal to: Contact(at)FrednMates.com. You can also exercise your right of withdrawal by returning the goods without comment to

Fred N' Mates

c/o myWarehouse Ltd

Unit 28, Heathfield, Stacey Bushes,

Milton Keynes MK12 6HP

United Kingdom

Provided that deviating circumstances do not arise, returning the goods without comment will be understood as a statement of withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

9. Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (The costs of return will borne by customer), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You shall send back the goods to us without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us at:

Fred N' Mates

c/o myWarehouse Ltd

Unit 28, Heathfield, Stacey Bushes,

Milton Keynes MK12 6HP

United Kingdom

The deadline is met if you send back the goods before the period of 30 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The following model withdrawal form complies with all statutory information requirements. It is not necessary to state your withdrawal separately, e.g. by using the form below. It is enough to return the goods without comment.

Model withdrawal form (Complete and return this form only if you wish to withdraw from the contract)

— Send to: Fred N' Mates E-mail: Contact(at)FrednMates.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods (*)/for the  provision of the following service(*)

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date (*) Delete as appropriate

 

10. DATA AND CREDITOR PROTECTION

As a basic principle, all personal data will be handled confidentially. Your personal data collected are processed, used and saved for the purpose of handling and carrying out your order. Where necessary, your data will be forwarded to affiliated companies and/or our service partners, who will process and use the data for the purpose of handling your orders.

When data is processed, your interests worthy of protection are taken into account as required by law.

 

11. WARRANTY

The consumer can make a claim under the warranty for purchased goods that are defective according to the legal regulations. In particular, the customer can demand supplementary performance (a new delivery or a repair of the defects). Fred N' Mates is entitled, however, to replace the goods if the repair of defects would incur unreasonable costs. Warranty claims expire one year after the delivery of the goods. When making his/her warranty claim, the buyer must provide the order number, his/her name and address as well as brief information explaining the reasons for the claim. At Fred N' Mates request, the customer will send the defective goods for examination to the following address:

Fred N' Mates

c/o myWarehouse Ltd

Unit 28, Heathfield, Stacey Bushes,

Milton Keynes MK12 6HP

United Kingdom

 

12. COPYRIGHT AND TRADEMARKS

The content of this website is protected by copyright including all text, graphics, photos, illustrations, images, moving images, sounds and software. Downloading or use of the content is only authorised for private use. Any further publication, transmission, reproduction or other use of the images is forbidden. Unless otherwise indicated, all Fred N' Mates trademarks used on the website are our trademarks. These may not be used without our prior written approval. 

 

13. OPERATING INFORMATION

Fred N' Mates belongs to 4amigos Ltd, whose registered office is situated at 3rd Floor, 207 Regent Street, W1B 3HH London, United Kingdom. E-Mail: Contact(at)4amigos.eu. Company Number: 07706299, Registered in Wales and England.

 

14. EXCLUSION OF LIABILITY FOR EXTERNAL LINKS 

We do not have any influence on the content of websites from other parties that may be linked on our website. We therefore cannot assume responsibility or liability for these contents. The respective provider or operator of these pages is always responsible. The linked pages were checked for possible and identifiable legal violations at the point in time when the links were placed. No infringements of the law were recognizable at the point in time when the links were placed. However, it is not reasonable to constantly monitor the content of the linked pages without specific signs of infringement. As soon as an infringement of the law becomes known, we will immediately remove the links in question. Updated: 01.09.2015

15. CURRENCY

Fred N' Mates process all orders in GBP. While the content of your cart is currently displayed in, you will checkout using GBP at the most current exchange rate.

 

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